Terms And Conditions
Restrictions - Sorry, we are unable to accept pets. Greenhill House is strictly non-smoking inside and outside.
Making a Booking - Minimum stay is two nights, or three nights on bank holiday weekends. To secure a stay with us, a deposit of 50% of the cost of your booking must be paid by cheque or by BACS.
Special Requirements - If you or any member of your party has any special requirements, please let us know at the time of making the booking as we would like to assist in any way we can.
Cancellation - If you need to cancel your booking, please let us know as soon as possible so that
we can attempt to re-let the room. If we do manage to re-let the room for the full booking,
we will be happy to refund your deposit, less a £10 administration fee. If we cannot re-let the
room, the deposit will not be refunded – however we are happy to carry a deposit forward for
Holiday Cancellation Insurance – To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance.
Arrival and Departure - Your room will be available from 3pm unless otherwise arranged. On the day of departure, we kindly request that you vacate your room by 10.30am. The balance amount of your booking is payable on departure by cheque, cash or BACS.
Accidents happen - please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.
Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £25 charge.
Liability - We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.